Refund Policy

This refund policy applies specifically to Family Photo and its published services, ensuring transparency and fairness.

At Family Photo, we value your trust and aim to provide clarity regarding our refund policy for all our photography services.

Eligibility for Refunds

Refunds are available for services booked through Family Photo. To be eligible, cancellations must be made within the specified time frame outlined in our policy.

Exclusions from Refunds

Please note that certain services, such as digital downloads and custom packages, may not be eligible for refunds once the session has been completed.

How to Request a Refund

To request a refund, please contact our support team with your booking details. We will guide you through the process to ensure a smooth experience.

Refund Processing Time

Once a refund request is approved, processing may take up to 14 business days. We will notify you via your preferred contact method once the refund has been initiated.

Cancellation Policy

If you wish to cancel your session, please notify us at least 48 hours in advance to avoid cancellation fees. We understand that plans can change, and we are here to assist you.